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Refund & Cancellation Policy

Last updated: 12 July 2026

Subscriptions (Creator, Pro)

Cancel anytime from the plan menu in the editor — no questions asked. Cancellation stops future charges and you keep full access until the end of the period you already paid for. Charges for a billing period that has already started are final. You can use the free tier anytime to try the app before subscribing.

Lifetime plan

The Lifetime plan is a one-time purchase and is final once completed. Trying the free tier first is a good way to make sure the app fits your workflow.

Incorrect or duplicate charges

If you were charged in error — a duplicate charge, or a payment that succeeded but never activated your plan — contact us and we’ll make it right, either by activating the plan you paid for or reversing the erroneous charge to your original payment method via Razorpay.

How to reach us

Email support@lumacaption.com from your account email with the payment id (visible in your Razorpay receipt).